Refund Policy

At NexlifyLabsLtd, we aim to deliver high-quality SaaS solutions and digital services. Due to the nature of digital products and software-based services, our refund policy is structured carefully to ensure fairness for both customers and our company.

1. Eligibility for Refunds

Refunds are only applicable under the following conditions:

• The purchased service was not delivered as described.
• There is a verified technical failure from our system that prevents access to the service.
• The service has not been used or accessed significantly.

2. Non-Refundable Cases

Refunds will NOT be issued in the following situations:

• Change of mind after purchase.
• Partial use or full usage of the software/service.
• Incorrect information provided by the customer.
• Issues caused by third-party services, APIs, or integrations.
• Subscription renewals after the billing date.

3. Refund Request Timeframe

All refund requests must be submitted within 7 days of the original purchase date. Requests submitted after this period will not be considered.

4. Digital Delivery Policy

Once a digital product, report, API access, or SaaS service has been delivered or activated, it is considered fully consumed and may not be eligible for refund.

5. Refund Processing Time

Approved refunds are processed within 5–10 business days and will be returned using the original payment method. Processing time may vary depending on your bank or payment provider.

6. Subscription Services

For subscription-based services, cancellation will stop future billing. No partial refunds are issued for unused days within an active billing cycle.

7. Contact for Refunds

To request a refund, please contact our support team with your order details and reason for the request. We will review your case and respond as soon as possible.

Email: nexlifylabsltd@gmail.com